CHECK ORDERS 9

• How can I order checks in Home Banking?
• How can I pay for my check order?
• How do I check the status of my check order?
• How long will it take for me to receive my check order?
• If I have direct deposit and my checks are FREE, will I be charged anything for ordering my checks online?

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CROSS ACCOUNT TRANSFERS 7

• What is Cross Account Transfer?
• How do I setup Cross Account Transfer?
• Can I transfer money to another Tower member's loan account using Cross Account Transfer?
• Can I reverse a Cross Account Transfer if I make a mistake?
• Is there a limit to the number of Cross Account Transfers I can make each month?

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DISCLOSURES 1

• How can I view disclosure information in reference to Home Banking?

DIGITAL BANKING ACCOUNT NOTIFICATIONS 3

• What types of Digital Banking Account Notifications can I setup?
• How do I setup a Digital Banking Account Notification?
• Can I send e-mail and text alerts to a different e-mail address or phone number than the one on file with Tower?

GENERAL QUESTIONS 6

• How do I sign up for Home Banking?
• What happens if I do not log into my account for a while?
• I know my digital banking password, but I keep getting a Member Verification Error. What is the problem?
• When I try to log into digital banking on my browser I get a blank screen or a Browser Configuration Error message. How can I log in?
• How do I change my e-mail address in digital banking?

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FORGOTTEN PASSWORD 7

• How do I reset my password if I forget it once I register for the forgotten password feature?
• If I have opted out of receiving promotional or marketing e-mails, will I still be able to use the Forgotten Password feature?
• If I have removed my email address from the mailing list, will I still be able to use the Forgotten Password feature?
• If I opt-out of the forgotten password feature when I am prompted the first time, can I register for it at a later time?
• Is an email address required to setup the forgotten password feature?

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MULTI-FACTOR AUTHENTICATION 17

• Are all Home Banking users required to use Multi-Factor Authentication?
• Can I enable/disable text for my phone number?
• Can I login to Home Banking from multiple computers and browsers?
• Can I still login to Home Banking from anywhere?
• How do I change my phone numbers after my initial log in?

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AUTHENTICATOR APP 11

• What is an authenticator app?
• How do I pair my Tower Account to an Authenticator App?
• Will my enrollment QR code always be the same?
• Can I use an authenticator app of my choice?
• Can I use multiple authenticator apps?

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PIN/PASSWORD 3

• How do I change my password for digital banking if I forget it or think it has been compromised?
• How many characters does my password need to be?
• I do not remember my Home Banking password. What do I do?

SCHEDULED AND RECURRING TRANSFERS 14

• Can I edit a Scheduled Transfer that is already set up?
• Can I link the scheduled transfers to my direct deposit?
• Can I schedule transfers to my loan accounts?
• How do I delete a scheduled transfer once it is set up?
• If I have overdraft sources setup on my account, will they work with scheduled transfers?

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SECURITY AND SYSTEM REQUIREMENTS 1

• What company provides Tower's Home Banking services?

SHARED ACCESS 25

• Can a Shared Access sub-user use the Forgot Your Password link on towerfcu.org?
• Can a member remove a sub-user's access? How?
• Can a member require that all Bill Payments made by the sub-user have approval by the member?
• Can a member reset a sub-user's password?
• Can a sub-user call Tower to reset their password?

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STOP PAYMENTS 3

• What is the fee for placing a stop payment in Home Banking?
• Can I check the status of my stop payment order in Home Banking?
• How do I place a stop payment using Home Banking or Tower’s Mobile App?

ACTIVATION 4

• Can I come back later to enter my activation code?
• What should I do if I still have not received my activation code?
• Where do I find my activation code?
• Why do I need to verify my phone with an activation code?

DEACTIVATION 3

• How do I deactivate the Text Banking service?
• I have a new mobile phone number. How can I change or add my new mobile number?
• What happens if I lose my mobile device?

SECURITY 2

• Do I have to worry about fake text messages trying to get my account information?
• Is Tower’s Text Banking service safe to use?

USING TEXT BANKING 10

• Are keywords case sensitive?
• Are there any shortcuts for the keywords?
• Can I change my primary account selection later?
• Can I text message to get the balances of all of my Tower accounts
• How do I know if my mobile plan supports text messaging?

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USING QUICKEN AND MS MONEY 5

• How do I export my Mastercard® account information?
• How do I export my account information into Quicken (version 2004 and earlier)
• How do I export my account information into Quicken (version 2005 and later)?
• How do I export my account information to MS Money?
• How do I update my Tower accounts within Quicken to be compatible with Direct Connect downloads?

TRANSFER & PAY 3

• What is Help Me Send Money?
• What will be available in the New Transfer & Pay feature?
• Why do I get a message that says "This feature requires third party cookies to be enabled” when trying to access Help Me Send Money on my Apple device?

CARD CONTROLS AND ALERTS FAQs 15

• How do members enroll in Card Controls?
• Can I manage more than one Card with Card Controls?
• If I turn my card OFF, am I closing my account?
• If I turn my card OFF, are recurring transactions blocked?
• How do I update my phone number and email in Card Controls?

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