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CHANGE E-MAIL ADDRESS
How do I change my e-mail address in Home Banking?
How can I order checks in Home Banking?
How can I pay for my check order?
How do I check the status of my check order?
How long will it take for me to receive my check order?
If I have direct deposit and my checks are FREE, will I be charged anything for ordering my checks online?
See all 9 articles
CROSS MEMBER TRANSFERS
Can I fax my Cross Member Transfer application to Tower?
Can I reverse a Cross Member Transfer if I make a mistake?
Can I transfer to ANY Tower member, even if I'm not a joint owner on their account?
Can I use the Quick Transfer feature in Home Banking to make Cross Member Transfers?
Can other Tower members see any of my account information when I transfer money to their accounts using the Cross Member Transfer service?
See all 16 articles
How can I view disclosure information in reference to Home Banking?
E-MAIL AND TEXT ALERTS
Can I send e-mail and text alerts to a different e-mail address or phone number than the one on file with Tower?
How do I set up an e-mail or text alert on my account?
What is an e-mail or text alert in Home Banking?
What types of e-mail and text alerts can I set up?
How do I reset my password if I forget it once I register for the forgotten password feature?
If I have opted out of receiving promotional or marketing e-mails, will I still be able to use the Forgotten Password feature?
If I have removed my email address from the mailing list, will I still be able to use the Forgotten Password feature?
If I opt-out of the forgotten password feature when I am prompted the first time, can I register for it at a later time?
Is an email address required to setup the forgotten password feature?
See all 7 articles
I am having trouble logging into Home Banking, what can I do?
I know my Home Banking password, but I keep getting a Member Verification Error. What is the problem?
I use AOL and I am having trouble logging into Home Banking, what can I do?
What happens if I do not log into my account for a while?
When I try to log into Home Banking, I get a blank screen or a Browser Configuration Error message. How can I log in?
Are all Home Banking users required to use Multi-Factor Authentication?
Can I enable/disable text for my phone number?
Can I login to Home Banking from multiple computers and browsers?
Can I still login to Home Banking from anywhere?
How do I change my phone numbers after my initial log in?
See all 17 articles
How do I change my password for Home Banking if I forget it or think it has been compromised?
How many characters does my password need to be?
I do not remember my Home Banking password. What do I do?
I received my Personal Identification Number (PIN) in the mail but it will not work when I use it for Tower Talk 24 or Home Banking. Why not?
SCHEDULED AND RECURRING TRANSFERS
Can I edit a Scheduled Transfer that is already set up?
Can I link the scheduled transfers to my direct deposit?
Can I schedule transfers to my loan accounts?
How do I delete a scheduled transfer once it is set up?
If I have overdraft sources setup on my account, will they work with scheduled transfers?
See all 15 articles
SECURITY AND SYSTEM REQUIREMENTS
What company provides Tower's Home Banking services?
Can a Shared Access sub-user use the Forgot Your Password link on towerfcu.org?
Can a member remove a sub-user's access? How?
Can a member require that all Bill Payments made by the sub-user have approval by the member?
Can a member reset a sub-user's password?
Can a sub-user call Tower to reset their password?
See all 25 articles
How can I sign up for Home Banking?
Can I check the status of my stop payment order in Home Banking?
How do I place a stop payment using Home Banking?
What is the fee for placing a stop payment in Home Banking?
Can I come back later to enter my activation code?
What should I do if I still have not received my activation code?
Where do I find my activation code?
Why do I need to verify my phone with an activation code?
How do I deactivate the Text Banking service?
I have a new mobile phone number. How can I change or add my new mobile number?
What happens if I lose my mobile device?
Do I have to worry about fake text messages trying to get my account information?
Is Tower’s Text Banking service safe to use?
USING TEXT BANKING
Are keywords case sensitive?
Are there any shortcuts for the keywords?
Can I change my primary account selection later?
Can I text message to get the balances of all of my Tower accounts
How do I know if my mobile plan supports text messaging?
See all 10 articles
USING QUICKEN AND MS MONEY
How do I export my Mastercard® account information?
How do I export my account information into Quicken (version 2004 and earlier)
How do I export my account information into Quicken (version 2005 and later)?
How do I export my account information to MS Money?
How do I update my Tower accounts within Quicken to be compatible with Direct Connect downloads?