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How can I order checks in Home Banking?
How can I pay for my check order?
How do I check the status of my check order?
How long will it take for me to receive my check order?
If I have direct deposit and my checks are FREE, will I be charged anything for ordering my checks online?
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CROSS ACCOUNT TRANSFERS
What is Cross Account Transfer?
How do I setup Cross Account Transfer?
Can I transfer money to another Tower member's loan account using Cross Account Transfer?
Can I reverse a Cross Account Transfer if I make a mistake?
Is there a limit to the number of Cross Account Transfers I can make each month?
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How can I view disclosure information in reference to Home Banking?
DIGITAL BANKING ACCOUNT NOTIFICATIONS
What types of Digital Banking Account Notifications can I setup?
How do I setup a Digital Banking Account Notification?
Can I send e-mail and text alerts to a different e-mail address or phone number than the one on file with Tower?
How do I sign up for Home Banking?
What happens if I do not log into my account for a while?
I know my digital banking password, but I keep getting a Member Verification Error. What is the problem?
When I try to log into digital banking on my browser I get a blank screen or a Browser Configuration Error message. How can I log in?
How do I change my e-mail address in digital banking?
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How do I reset my password if I forget it once I register for the forgotten password feature?
If I have opted out of receiving promotional or marketing e-mails, will I still be able to use the Forgotten Password feature?
If I have removed my email address from the mailing list, will I still be able to use the Forgotten Password feature?
If I opt-out of the forgotten password feature when I am prompted the first time, can I register for it at a later time?
Is an email address required to setup the forgotten password feature?
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Are all Home Banking users required to use Multi-Factor Authentication?
Can I enable/disable text for my phone number?
Can I login to Home Banking from multiple computers and browsers?
Can I still login to Home Banking from anywhere?
How do I change my phone numbers after my initial log in?
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What is an authenticator app?
How do I pair my Tower Account to an Authenticator App?
Will my enrollment QR code always be the same?
Can I use an authenticator app of my choice?
Can I use multiple authenticator apps?
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How do I change my password for digital banking if I forget it or think it has been compromised?
How many characters does my password need to be?
I do not remember my Home Banking password. What do I do?
SCHEDULED AND RECURRING TRANSFERS
Can I edit a Scheduled Transfer that is already set up?
Can I link the scheduled transfers to my direct deposit?
Can I schedule transfers to my loan accounts?
How do I delete a scheduled transfer once it is set up?
If I have overdraft sources setup on my account, will they work with scheduled transfers?
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SECURITY AND SYSTEM REQUIREMENTS
What company provides Tower's Home Banking services?
Can a Shared Access sub-user use the Forgot Your Password link on towerfcu.org?
Can a member remove a sub-user's access? How?
Can a member require that all Bill Payments made by the sub-user have approval by the member?
Can a member reset a sub-user's password?
Can a sub-user call Tower to reset their password?
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What is the fee for placing a stop payment in Home Banking?
Can I check the status of my stop payment order in Home Banking?
How do I place a stop payment using Home Banking or Tower’s Mobile App?
Can I come back later to enter my activation code?
What should I do if I still have not received my activation code?
Where do I find my activation code?
Why do I need to verify my phone with an activation code?
How do I deactivate the Text Banking service?
I have a new mobile phone number. How can I change or add my new mobile number?
What happens if I lose my mobile device?
Do I have to worry about fake text messages trying to get my account information?
Is Tower’s Text Banking service safe to use?
USING TEXT BANKING
Are keywords case sensitive?
Are there any shortcuts for the keywords?
Can I change my primary account selection later?
Can I text message to get the balances of all of my Tower accounts
How do I know if my mobile plan supports text messaging?
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USING QUICKEN AND MS MONEY
How do I export my Mastercard® account information?
How do I export my account information into Quicken (version 2004 and earlier)
How do I export my account information into Quicken (version 2005 and later)?
How do I export my account information to MS Money?
How do I update my Tower accounts within Quicken to be compatible with Direct Connect downloads?
TRANSFER & PAY
What is Help Me Send Money?
What will be available in the New Transfer & Pay feature?
Why do I get a message that says "This feature requires third party cookies to be enabled” when trying to access Help Me Send Money on my Apple device?
CARD CONTROLS AND ALERTS FAQs
How do members enroll in Card Controls?
Can I manage more than one Card with Card Controls?
If I turn my card OFF, am I closing my account?
If I turn my card OFF, are recurring transactions blocked?
How do I update my phone number and email in Card Controls?
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