MULTI-FACTOR AUTHENTICATION

Are all Home Banking users required to use Multi-Factor Authentication?
Yes. MFA is mandatory for all Tower Home Banking users.
Fri, 7 Feb, 2020 at 12:41 AM
Can I enable/disable text for my phone number?
Yes, to disable text, go to My Profile > Update Security Options and delete the phone number by clicking the "X" and save. Re-add the phone num...
Fri, 7 Feb, 2020 at 12:42 AM
Can I login to Home Banking from multiple computers and browsers?
Yes, you can log in from as many different computers and browsers as you like. If it is a browser or computer you have not already added extra security to, ...
Fri, 7 Feb, 2020 at 12:42 AM
Can I still login to Home Banking from anywhere?
Yes, you can log in to any computer. If we do not recognize the computer or device you are using, we will simply ask for the validation code before allowing...
Fri, 7 Feb, 2020 at 12:43 AM
How do I change my phone numbers after my initial log in?
You can login to Home Banking and click My Profile then Update Security Options to change your phone numbers that will be used for both Forgotten Password a...
Fri, 7 Feb, 2020 at 12:44 AM
How does Multi-Factor Authentication recognize my computer?
A secure cookie (a computer data file) will be placed on your computer after you complete the login process and validate your identity. This secure cookie, ...
Fri, 7 Feb, 2020 at 12:44 AM
How does Multi-Factor Authentication work?
Log in to your account as usual with the verification code. If you are using your home computer, choose "Yes, register my private computer." Then,...
Fri, 7 Feb, 2020 at 12:45 AM
I share my computer with someone else that also uses Tower’s Home Banking. Can both of us still login from the same computer?
Yes. You can use the same computer to login to your individual accounts safely but you will not be able to access each other's information. This is bec...
Fri, 7 Feb, 2020 at 12:46 AM
If I use different browsers on the same computer (for example, both Microsoft Internet Explorer and Mozilla Firefox) will I need to do anything extra to add extra security (Multi-Factor Authentication) for both browsers?
Yes. If you use multiple browsers, you will need to login to Home Banking from each browser to add additional security. Log in to your account as usual with...
Fri, 7 Feb, 2020 at 12:47 AM
What happens if I do not have access to the phone numbers that are listed for Multi-Factor Authentication?
If you do not have access to the phone numbers on your account to authenticate your log in, you can access your account information by stopping into a branc...
Fri, 7 Feb, 2020 at 12:47 AM