Can a Shared Access sub-user use the Forgot Your Password link on
Yes, sub-users are able to reset their own passwords and recover their login usernames by using the Forgot Your Password link.
Fri, 7 Feb, 2020 at 1:26 AM
Can a member remove a sub-user's access? How?
Yes, you can suspend, remove or modify a user's access by visiting "Additional Services" in Home Banking and then "Share access with othe...
Fri, 7 Feb, 2020 at 1:27 AM
Can a member require that all Bill Payments made by the sub-user have approval by the member?
Yes. Members should set the Bill Payment limit to $0 to have all payments made require approval.
Fri, 7 Feb, 2020 at 1:27 AM
Can a member reset a sub-user's password?
Yes, the member should visit "Share access with others" under "Additional Services" and click on "Options" on the right side o...
Fri, 7 Feb, 2020 at 1:28 AM
Can a sub-user call Tower to reset their password?
No, Tower staff cannot reset a sub-user's password. Sub-users should reset the password themselves using the Forgot Password link or contact the member ...
Fri, 7 Feb, 2020 at 1:29 AM
Can a sub-user file an e-bill without paying it?
Yes, sub-users can file e-bills without paying them, just like a member.
Fri, 7 Feb, 2020 at 1:29 AM
Can a sub-user set up a bill payment to a new biller?
No, sub-users can only make payments to existing billers. Only members are able to set up new billers.
Fri, 7 Feb, 2020 at 1:39 AM
Can members set a limit for internal transfers to require approval?
No, only bill payments have an approval threshold.
Fri, 7 Feb, 2020 at 1:40 AM
Can my sub-user apply for Bill Payment if I have not already signed up?
No, if you are not enrolled in Bill Payment, there will not be an option to grant a sub-user access to Bill Payment and the sub-user will not be able to app...
Fri, 7 Feb, 2020 at 1:41 AM
Can sub-users make cross-member transfers?
No, only transfers between a member's accounts are permitted for shared access users.
Fri, 7 Feb, 2020 at 1:41 AM