SHARED ACCESS

Can sub-users open new accounts or apply for loans in Home Banking?
No, sub-users can only see account information, transfers and Bill Payment (as applicable).
Fri, 7 Feb, 2020 at 1:43 AM
Can sub-users see Bill Payment history?
Yes, sub-users can see prior payments made on the member's account.
Fri, 7 Feb, 2020 at 1:43 AM
Can sub-users use mobile banking?
No, sub-users are not able to login to mobile banking.
Fri, 7 Feb, 2020 at 1:45 AM
How can a sub-user find out what their username is if it is forgotten?
Sub-users, like members, are able to find out their usernames by following the Forgot Your Password link on the Home Banking Login widget. After clicking &q...
Fri, 7 Feb, 2020 at 1:45 AM
How do I approve bill payments submitted by a sub-user?
You will see a yellow triangle with an exclamation point on pending payments when you log in to Home Banking. There will be a blue hyperlink that says "...
Fri, 7 Feb, 2020 at 1:46 AM
How many users can a member set up?
There is no limit to the number of sub-users that a member can set up. However, please be cautious about who has access to accounts.
Fri, 7 Feb, 2020 at 1:47 AM
How will I know that there is a Bill Payment pending that needs my approval?
You will receive an automated email notifying you of pending payments. You will also see a yellow triangle with an exclamation point next to pending payment...
Fri, 7 Feb, 2020 at 1:48 AM
How will the sub-user receive their login information?
Sub-users will receive automated emails which will contain a system-generated username and temporary password. Upon the first login, the sub-user will recei...
Fri, 7 Feb, 2020 at 1:49 AM
What happens if I do not approve a Bill Payment by the date it is scheduled?
You will see the next available payment date when you log in to approve pending payments.
Fri, 7 Feb, 2020 at 1:50 AM
What information is needed to share access with a sub-user?
You will need the new user's name, email address and a personal phone number to share access of your accounts.
Fri, 7 Feb, 2020 at 1:54 AM