CARD CONTROLS AND ALERTS FAQs
Card Controls are available for all active Tower credit cards and debit cards. To enroll, locate Card Controls under Additional Services in Home Banking, or...
Thu, 30 Mar, 2023 at 3:08 PM
Yes. On the Card Controls screen, a list of all of your active Tower credit card and debit cards, including joint owners, will display.
Thu, 30 Mar, 2023 at 3:08 PM
No. Turning your card OFF in Card Controls does not close your account. You may undo this change to your card status at any time in Digital Banking or Tower...
Thu, 30 Mar, 2023 at 3:09 PM
No. Your recurring transactions will continue to be processed, even when your card status is turned OFF.
Thu, 30 Mar, 2023 at 3:10 PM
The email and phone number associated with your Digital Banking Notifications are imported for Card Controls. To setup or update your contact information fo...
Thu, 30 Mar, 2023 at 3:10 PM
To adjust your alert settings, go to “Send Alerts for all Transactions” and change the setting to your preferred option: All Transactions, Preferred Transac...
Thu, 30 Mar, 2023 at 3:11 PM
No. Only the primary member can manage Card Controls for joint cards.
Thu, 30 Mar, 2023 at 3:11 PM
Certain transactions may still trigger alert messages if the merchant processes the payment in a separate location. This most often occurs at business franc...
Thu, 30 Mar, 2023 at 3:12 PM
Contact Tower and we will remove you from the program. In the future if you want to re-enroll, please Contact Tower for assistance.
Thu, 30 Mar, 2023 at 3:12 PM
To disable push notifications without losing access to the service, navigate to Card Controls then select Alert Delivery Method and turn off every delivery ...
Thu, 30 Mar, 2023 at 3:12 PM