CARD CONTROLS AND ALERTS FAQs

How do members enroll in Card Controls?
Card Controls are available for all active Tower credit cards and debit cards. To enroll, locate Card Controls under Additional Services in Home Banking, or...
Thu, 30 Mar, 2023 at 3:08 PM
Can I manage more than one Card with Card Controls?
Yes. On the Card Controls screen, a list of all of your active Tower credit card and debit cards, including joint owners, will display.
Thu, 30 Mar, 2023 at 3:08 PM
If I turn my card OFF, am I closing my account?
No. Turning your card OFF in Card Controls does not close your account. You may undo this change to your card status at any time in Digital Banking or Tower...
Thu, 30 Mar, 2023 at 3:09 PM
If I turn my card OFF, are recurring transactions blocked?
No. Your recurring transactions will continue to be processed, even when your card status is turned OFF.
Thu, 30 Mar, 2023 at 3:10 PM
How do I update my phone number and email in Card Controls?
The email and phone number associated with your Digital Banking Notifications are imported for Card Controls. To setup or update your contact information fo...
Thu, 30 Mar, 2023 at 3:10 PM
How can I customize my alert preferences?
To adjust your alert settings, go to “Send Alerts for all Transactions” and change the setting to your preferred option: All Transactions, Preferred Transac...
Thu, 30 Mar, 2023 at 3:11 PM
I am a joint account holder with my own credit card and/or debit card, can I still use Card Controls to block transactions and manage alerts?
No. Only the primary member can manage Card Controls for joint cards.
Thu, 30 Mar, 2023 at 3:11 PM
I have already set my alerts to “Preferred Transactions”, why am I still receiving alerts for transactions even though I have toggled them off for that category?
Certain transactions may still trigger alert messages if the merchant processes the payment in a separate location. This most often occurs at business franc...
Thu, 30 Mar, 2023 at 3:12 PM
If I no longer want to be enrolled in the program, how do I cancel my enrollment?
Contact Tower and we will remove you from the program. In the future if you want to re-enroll, please Contact Tower for assistance.
Thu, 30 Mar, 2023 at 3:12 PM
If I no longer want to receive push notifications from the Tower app but still have access to Card Controls, what should I do?
To disable push notifications without losing access to the service, navigate to Card Controls then select Alert Delivery Method and turn off every delivery ...
Thu, 30 Mar, 2023 at 3:12 PM