ATMS 5

• A surcharge notice appeared at the ATM listed on Tower's ATM locator, and I was charged a surcharge fee. Why?
• Can I make a deposit at ATMs?
• How can I avoid paying ATM surcharge fees?
• How can I find an ATM near me?
• What are 'Restricted Access' ATMs?

DEBIT CARD CONTROLS 15

• Can I manage more than one Debit Card with Card Controls?
• Can I use more than one alert at a time?
• How can I customize my alert preferences?
• How do I disable Push Notifications for Debit Card Controls on Android?
• How do I disable Push Notifications on iOS?

See all 15 articles

DEBIT REWARDS 27

• Can I use a coupon at the retailer along with my Debit Reward?
• Can I use any of my Tower cards to earn Debit Rewards?
• Do I have to pay any taxes on the Debit Rewards I earn?
• Do I need to use a coupon or code to earn Debit Rewards?
• How do I redeem Debit Reward offers?

See all 27 articles

DISCLOSURES 1

• How do I view disclosure information on Debit Cards?

EMV CHIP DEBIT CARD 4

• Can chip debit cards be used at ATMs?
• Do I need to request a new chip debit card?
• I have a joint owner on my account. Will the joint owner's debit card number be the same as mine?
• Will my debit card number and PIN change?

FEES 1

• How can I get more information on Debit card fees?

GENERAL QUESTIONS 5

• Am I liable for unauthorized transactions on my debit card?
• Can I access my Request Checking account at all ATM locations?
• Can my Debit card access my savings and checking accounts at all ATM locations overseas?
• If my debit card expires this month, when will I receive my new card?
• Why is my checking account balance and available balance different when I use my debit card?

LOST/STOLEN CARDS 1

• What should I do if my Tower Debit card is lost or stolen when Tower is not open?

MASTERCARD AUTOMATIC BILLING UPDATER 1

• What is Mastercard® Automatic Billing Updater and how does it work?

ONLINE TRANSACTIONS 2

• Who can assist me if my online transaction does not go through?
• Why didn’t my online transaction prompt me to enter my Mastercard® Secure Code?

PENDING TRANSACTIONS 5

• If I placed a stop payment on an electronic (ACH) withdrawal, why do I still see it as pending in my Home Banking Account History?
• If I see a pending transaction in my Home Banking Account History, why don’t I see the transaction amount included in my account balance?
• When will the pending transactions post to my account?
• Why do I see a pending transaction when I book a hotel with my debit card, even though I have not completed my stay or checked out of the hotel?
• Why do I see the same pending deposit listed in both my checking and loan accounts when it should really only be in one of those accounts?

PERSONAL IDENTIFICATION NUMBER (PIN) 2

• Can I change my PIN for my debit card?
• I forgot my Debit Card PIN, can I get a new one?

REPLACEMENT CARD 2

• Do I need to order a new Debit card when my name changes?
• When I turn 18 years old, do I need to reapply for a new Debit card? If so, why?

SIGN UP 1

• How do I sign up for a Debit Card?