Since new ATMs are added daily to our surcharge-free networks, financial institutions must update their databases so they will not charge members that use Tower debit cards. However, some ATMs may not be updated daily, so there could be a delay in recognizing a card that should be surcharge-free. When this occurs, a member will have a choice to accept the ATM fees before completing the transaction.
If you were charged a surcharge in error, please let us know, and we will refund the fee to you. You can stop by any branch office, or call our Member Service Center at 301-497-7000 or 866-56-TOWER