BIOMETRIC LOGIN 11

• What is Biometric login?
• What are Fingerprint ID, Touch ID™ and/or Face ID?
• How do I enable Biometric login?
• How do I disable Biometric login for Tower’s Mobile App?
• I enabled Biometric login for Tower’s App, but it is asking me for my password. Why?

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GENERAL QUESTIONS 9

• How can I tell what version of the Android operating system I have on my phone?
• How do I add the Balance Widget for my iOS Device?
• How does the Mobile Banking App work?
• What is Tower's Mobile Banking App?
• Where is the "Logout" option for the iOS app?

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SECURITY 4

• Is it safe to use Tower's Mobile Deposit?
• Is the picture of my check taken with Mobile Deposit saved on my mobile device?
• Do you mask phone numbers?
• Is it safe to use Tower's Mobile Banking App?

USING MOBILE DEPOSIT 18

• Can I deposit a check drawn on a financial institution located outside of the United States?
• Can I deposit a check through Mobile Deposit that was issued in a currency other than U.S. Dollars?
• Can I deposit a third party check?
• Do I need a password to use Mobile Deposit?
• Do I need to endorse the checks I deposit using Mobile Deposit?

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USING MOBILE BANKING APP 8

• Can I change the Mobile Banking App session timeout?
• Do I need a password to use the Mobile Banking App?
• How do I log out?
• How many transactions can I see on my phone at a time?
• I have disconnected my mobile device. Will my service continue to work?

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TRANSFER & PAY 3

• What is Help Me Send Money?
• What will be available in the New Transfer & Pay feature?
• Why do I get a message that says "This feature requires third party cookies to be enabled” when trying to access Help Me Send Money on my Apple device?