BIOMETRIC LOGIN

What is Biometric login?
Biometric login is a convenient and secure authentication method for logging into Tower’s Mobile App using your fingerprint or facial mapping instead of usi...
Wed, 15 Sep, 2021 at 9:56 AM
What are Fingerprint ID, Touch ID™ and/or Face ID?
These are optional authentication methods offered by Tower for added security and convenience when logging in to Tower's Mobile App.  Type of biometric...
Wed, 15 Sep, 2021 at 9:59 AM
How do I enable Biometric login?
To enable a Biometric on your Apple or Android device:  Apple devices: https://support.apple.com/en-us/HT201371 Android Devices:  Open your phone's...
Wed, 15 Sep, 2021 at 10:01 AM
How do I disable Biometric login for Tower’s Mobile App?
Login to Tower’s Mobile App, Select More then the Navigation Gear.  Toggle OFF Face ID or Fingerprint/Touch ID.
Wed, 15 Sep, 2021 at 10:01 AM
I enabled Biometric login for Tower’s App, but it is asking me for my password. Why?
As an increased security measure, Tower’s App may randomly request a password to authenticate your login.  Or, if a fingerprint or facial mapping on file in...
Wed, 15 Sep, 2021 at 10:03 AM
Does Tower store fingerprints or facial maps?
Fingerprints and facial maps are stored on your device only. Tower does not have access to or store your fingerprint or facial map.
Wed, 15 Sep, 2021 at 10:03 AM
Can I still login to Tower's Mobile App with my username and password after I've enabled Biometric login?
Yes, you can. You have the freedom to choose which method you prefer to use to login to Tower's Mobile App.
Wed, 15 Sep, 2021 at 10:03 AM
Can I login to Tower's Mobile App using Touch ID™ if I need my password reset?
Yes. Even if your login password needs to be reset, Touch ID is an alternative login credential you can use to access Tower's App
Wed, 15 Sep, 2021 at 10:04 AM
What do I do if my device is lost or stolen?
Contact Tower at 301-497-7000 or 866-56-TOWER or through secure E-mail Manager in Home Banking and request that we invalidate the token on your device.
Wed, 15 Sep, 2021 at 10:04 AM
What if someone tries to login to Tower's Mobile App with an invalid fingerprint or facial map?
If someone tries to login to Tower's Mobile App using a Biometric and cannot provide a valid fingerprint/facial map after five attempts the username an...
Wed, 15 Sep, 2021 at 10:05 AM