DISCLOSURES 1

• How do I view disclosure information on eStatements?

GENERAL QUESTIONS 7

• Can I download my eStatement information into Quicken or MS Money?
• Can I have my eStatement e-mail notification sent to two different e-mail addresses?
• How do I cancel eStatements or switch back to paper statements?
• How much does it cost to receive eStatements?
• What are eStatements?

View all 7

SECURITY AND SYSTEM REQUIREMENTS 2

• Do I need any special software to view my eStatement?
• Is my eStatement information safe for viewing over the Internet?

SIGN UP 5

• Can I enroll for eStatements by calling the Member Service Center or by visiting a Tower branch?
• Do I need an e-mail address to sign up for eStatements?
• Do I need to have Home Banking to view my eStatement?
• How do I sign up for eStatements? And if I am a registered Home Banking user, am I automatically signed up to receive eStatements?
• When is the deadline to sign up to receive my current month's statement online?

VIEW AND PRINT 4

• Can I print my own paper copy of the eStatement?
• How can I view eStatements from previous months? How long will each eStatement remain available in Home Banking?
• How will I know when my eStatement is ready for viewing? When, during the month, will my eStatement be available online for viewing?
• What if I accidentally delete my e-mail notification that my eStatement is ready? Can I still view it?