GENERAL QUESTIONS

Can I download my eStatement information into Quicken or MS Money?
No, eStatements can only be printed or saved onto your computer hard drive or a disk as a viewable file using Adobe Acrobat Reader™. To download history for...
Fri, 7 Feb, 2020 at 1:44 AM
Can I have my eStatement e-mail notification sent to two different e-mail addresses?
No, the monthly eStatement notification can only be sent to to one e-mail address. However, you can access your eStatements via any computer or mobile devic...
Fri, 7 Feb, 2020 at 1:45 AM
How do I cancel eStatements or switch back to paper statements?
To discontinue eStatements, you can e-mail us from E-mail Manager in Home Banking, or submit a written, signed request. The request can be taken to a branch...
Fri, 7 Feb, 2020 at 1:46 AM
How much does it cost to receive eStatements?
eStatements are free! In fact, if you choose to sign up for eStatements, it saves Tower money on statement printing and mailing costs. To enroll, login to H...
Fri, 7 Feb, 2020 at 1:46 AM
What are eStatements?
An eStatement is an electronic version of your paper statement available for free in Home Banking or Tower's Mobile App for up to 18 months. It provide...
Fri, 7 Feb, 2020 at 1:47 AM
What if I lose my eStatement or need a copy of one older than 18 months; can I get a paper copy of my statement?
Yes. You can request a paper copy of your statement by calling the Member Service Center at 301-497-7000 or 800-787-8328 during business hours or by visitin...
Fri, 7 Feb, 2020 at 1:47 AM
Will I automatically get my credit card statements online if I sign up for eStatements?
No. You will continue to receive your Mastercard® statement by mail. To switch to paperless delivery of your credit card statements, login to Home Banking ,...
Fri, 7 Feb, 2020 at 1:48 AM