GENERAL QUESTIONS

What enhancements are there with the Web Payments Center upgrade?
There are several enhancements. Since you'll be using your e-mail address to login, you will no longer need to remember a user name. The system will...
Fri, 7 Feb, 2020 at 1:36 AM
What happens if I enter incorrect information, or use the incorrect format, during registration? Do I have to wait 24 hours to try again?
You will receive an error message: "We could not find your account details". There is no waiting period to try again
Fri, 7 Feb, 2020 at 1:37 AM
What happens if my e-mail address changes?
You can go to the Web Payments Center 'Profile' and change your e-mail address. The next time you login, you will need to use the new e-mail addre...
Fri, 7 Feb, 2020 at 1:37 AM
What if my spouse and I use the same e-mail address?
Since each e-mail address can only be used once, you will each need a separate e-mail address to use the Web Payments CenterĀ 
Fri, 7 Feb, 2020 at 1:38 AM
What information will I need to register for the Web Payments Center?
You'll need to enter your name, e-mail address, phone number, Tower member number, date of birth (ex: 04/22/1967), and the last 4 digits of your Social...
Fri, 7 Feb, 2020 at 1:38 AM
What type of loans can I pay using the Web Payments Center?
You can pay any Tower loan, with the exception of Mastercard credit card payments, closed-end home equity loans and mortgages
Fri, 7 Feb, 2020 at 1:39 AM
What types of notifications will I receive?
You will receive an e-mail confirmation each time you make a payment
Fri, 7 Feb, 2020 at 1:39 AM
Where can I find my Tower member number?
Your member number is located at the top of your monthly member statement
Fri, 7 Feb, 2020 at 1:40 AM
Will I continue to login with my user name?
No. With the new Web Payments Center, you will need to register with a unique e-mail address as opposed to a creating a user name. A unique email address el...
Fri, 7 Feb, 2020 at 1:41 AM
How many unsuccessful login attempts do I have before being locked out?
There is no limit. Just click on 'Forgot your password' if you need to reset your password.
Mon, 29 Nov, 2021 at 3:05 PM