GENERAL QUESTIONS

What are the password requirements for the Web Payment Center?
Passwords must be at least 8 characters long, and include at least one uppercase letter, number, and special character.
Mon, 7 Nov, 2022 at 4:27 PM
What enhancements are there with the Web Payment Center upgrade?
There are several enhancements.  After you enroll, the system will save your login credentials if you are logging in from Online or Mobile Banking. In ...
Mon, 7 Nov, 2022 at 4:28 PM
What happens if I enter incorrect information, or use the incorrect format, during enrollment? Do I have to wait 24 hours to try again?
You will receive an error message: "We could not find your account details". There is no waiting period to try again.
Mon, 7 Nov, 2022 at 4:28 PM
What happens if my e-mail address changes?
You can go to the Web Payment Center 'Profile' and change your e-mail address. The next time you login, you will need to use the new e-mail addres...
Mon, 7 Nov, 2022 at 4:29 PM
What if my spouse and I use the same e-mail address?
Since each e-mail address can only be used once, you will each need a separate e-mail address to use the Web Payment Center.
Mon, 7 Nov, 2022 at 4:29 PM
What information will I need to enroll for the first time?
To get started, you will need your member number, zip code, and details of the payment method you want to use for your payments. Your member number is locat...
Mon, 7 Nov, 2022 at 4:29 PM
What type of loans can I pay using the Web Payment Center?
You can pay any Tower loan, with the exception of Mastercard credit card payments, closed-end home equity loans and mortgages.
Mon, 7 Nov, 2022 at 4:30 PM
What types of notifications will I receive?
You will receive an e-mail confirmation each time you make a payment. You can also add your cell number to receive text notifications.
Mon, 7 Nov, 2022 at 4:31 PM
Where can I find my Tower member number?
Your member number is located at the top of your monthly member account statement.
Mon, 7 Nov, 2022 at 4:31 PM
How many unsuccessful login attempts do I have before being locked out?
There is no limit. Just click on 'Forgot your password' if you need to reset your password.
Mon, 7 Nov, 2022 at 4:31 PM