GENERAL QUESTIONS

Where is the Web Payment Center located?
The Web Payment Center is available at towerfcu.org by clicking on "Make a Loan Payment" on our home page.
Mon, 7 Nov, 2022 at 4:23 PM
Can I add multiple 'pay from' accounts?
Yes. There is no limit to the number of accounts from other financial institutions that you can add to make payments.
Mon, 7 Nov, 2022 at 4:24 PM
Can I use a credit or debit card to make a Web Payment Center payment online?
Only debit card and ACH payments are available online (using the routing and account numbers that can be found at the bottom or your checks).
Mon, 7 Nov, 2022 at 4:24 PM
How does the Forgot your Password feature work?
From the Welcome screen, select Forgot Password. You will then receive an e-mail with a link to create a new password.
Mon, 7 Nov, 2022 at 4:25 PM
How does the Web Payment Center Guest Pay work?
Guest Pay allows you to make a payment without fully enrolling. You'll need to enter your Tower member numberĀ and zip code to make a Guest Payment. Onc...
Mon, 7 Nov, 2022 at 4:25 PM
If I am enrolled with Web Payment Center, am I still able to make a Guest Pay one-time payment?
Yes, you can make a one-time payment by using the Guest Pay feature or via telephone.
Mon, 7 Nov, 2022 at 4:25 PM
If I set up online recurring payments and the loan is paid off, will the payment still be processed?
No. The Web Payment Center system will be updated, so your recurring payments will be cancelled.
Mon, 7 Nov, 2022 at 4:26 PM
If I've already set up recurring payments from another source, can I be notified with an e-mail or alert that I've already set up recurring payments?
Not at this time.
Mon, 7 Nov, 2022 at 4:26 PM
Is there a timeframe that my Web Payment Center account will become inactive if I don't log in?
No, there is no inactive or lockout period.
Mon, 7 Nov, 2022 at 4:27 PM
Since I can see the history of payments, will I see if a payment has been returned (for NSF, invalid account, etc.)?
Yes, you will see all payment history which will include any returned payments.
Mon, 7 Nov, 2022 at 4:27 PM