What is Multi-Factor Authentication?
Multi-Factor Authentication or MFA is a Home Banking security service that gives you additional protection from fraud and identity theft. MFA provides an ad...
Fri, 7 Feb, 2020 at 12:48 AM
What is a cookie?
Cookies are small text files on your computer, used to keep track of settings or data for a particular Web site. Web sites can use cookies to identify a ret...
Fri, 7 Feb, 2020 at 12:49 AM
When will I need to only use my phone number for Multi-Factor Authentication?
Beginning September 21, 2016, only phone and text will be available to validate your identity in Home Banking when needed for MFA.
Fri, 7 Feb, 2020 at 12:49 AM
Why do I continue to be asked for an access code each time I login from a computer that I have already added extra security to?
This most likely occurs because the secure cookie that was placed within your browser's files was removed. This can happen if you delete cookies from y...
Fri, 7 Feb, 2020 at 12:50 AM
Why do I continue to get a message that says "Browser Configuration Error?"
Your browser is not accepting cookies. In order to use Home Banking, you'll need to first enable cookies in your browser settings and try logging in ag...
Fri, 7 Feb, 2020 at 12:50 AM
Why does Tower use Multi-Factor Authentication?
The Federal Financial Institutions Examination Council (FFIEC) are the regulators overseeing banks and credit unions. FFIEC warns that Home Banking password...
Fri, 7 Feb, 2020 at 12:51 AM
Why is Tower removing email for Multi-Factor Authentication?
This change is becoming the industry standard for Financial Institutions and it is in our members' best interest. The reason is to help protect the sec...
Fri, 7 Feb, 2020 at 12:52 AM