GENERAL QUESTIONS

Can I add multiple 'pay from' accounts?
Yes. There is no limit to the number of accounts from other financial institutions that you can add to make payments
Fri, 7 Feb, 2020 at 1:30 AM
Can I use a credit or debit card to make a Web Payments Center payment online?
No. Only ACH payments are available online (using the routing and account numbers that can be found at the bottom or your checks). You can continue to pay v...
Fri, 7 Feb, 2020 at 1:30 AM
How does the Forgot your Password feature work?
You will need to enter your e-mail address, and then will receive an e-mail with a link to create a new password
Fri, 7 Feb, 2020 at 1:31 AM
How does the Web Payments Center Express Pay work?
Express Pay allows you to make a payment without fully registering. You'll need to enter your name, e-mail address, Tower member number, and date of bi...
Fri, 7 Feb, 2020 at 1:31 AM
If I set up AutoPay, am I still able to make a one-time payment?
You can make a one-time payment using the Express Pay feature or via telephone
Fri, 7 Feb, 2020 at 1:33 AM
If I set up online AutoPay and the loan is paid off, will payment still be processed?
No. The Web Payments Center system will be updated, so your AutoPay will be cancelled
Fri, 7 Feb, 2020 at 1:33 AM
If I've already set up AutoPay from another source, can I be notified with an e-mail or alert that I've are already set up AutoPay?
Not at this time
Fri, 7 Feb, 2020 at 1:34 AM
Is there a timeframe that my Web Payments Center account will become inactive if I don't log in?
No, there is no inactive or lockout period
Fri, 7 Feb, 2020 at 1:34 AM
Since I can see the history of payments, will I see if a payment has been returned (for NSF, invalid account, etc.)?
Not at this time, but this will be a future enhancement
Fri, 7 Feb, 2020 at 1:35 AM
What are the password requirements for the Web Payments Center?
Passwords must be at least 8 characters long, and include at least one uppercase letter, number, and special character
Fri, 7 Feb, 2020 at 1:36 AM