General Questions

Who is Tori?
Tori is Tower’s new virtual assistant designed to help you with your financial needs and questions. Tori is not a human, so you can get help 24/7. Tori gets...
Wed, 27 Sep, 2023 at 12:22 PM
How do I get started with Tori?
Just ask Tori a question! Tori is available at and in our App. Tori will respond with answers, ask you for more information, or help you comple...
Wed, 27 Sep, 2023 at 12:23 PM
What can Tori do?
Tori can handle questions like ‘What is my account balance?’, ‘Which branch location is closest to me?’ and much more. Tori can also provide financial guida...
Wed, 27 Sep, 2023 at 12:23 PM
Why did Tower choose to offer a virtual assistant?
We’re always looking for smarter ways to improve your member experience. Available 24/7, Tori provides a faster way to get answers to most common questions....
Wed, 27 Sep, 2023 at 12:24 PM
Can Tori connect me to a live Tower team member?
Of course! Within Digital Banking, Tori can start a secure live chat with a Tower representative during normal business hours.
Wed, 27 Sep, 2023 at 12:24 PM
How does Tori learn and improve?
Tori learns from conversations with you and other Tower members. A dedicated Tower team is also continually working to expand the capabilities offered.
Wed, 27 Sep, 2023 at 12:25 PM
Is Tori secure and private?
Yes! Your interactions with Tori are protected by the same advanced privacy and security features in Digital Banking and our App.
Wed, 27 Sep, 2023 at 12:25 PM