EXTERNAL ACCOUNTS VERIFICATION

How do I verify an account before making a transfer?
Select Transfer & Pay, External Funds Transfer, Settings then Accounts. The external accounts that you have added for this service will appear on the Ov...
Thu, 7 Jan, 2021 at 5:59 PM
Why don't all of the accounts I've added appear on my Transfer Funds page?
Your external account(s) can only be enabled for Funds Transfer services after it has been verified. Check your Accounts page. If verification of the accoun...
Thu, 7 Jan, 2021 at 5:59 PM
How can I get my external accounts verified using the trial deposit verification method?
When you add an external account, you will automatically be directed to the page where you can initiate the trial deposits. We will make one or two small de...
Thu, 7 Jan, 2021 at 6:00 PM
Why do I have to verify my external accounts?
We do everything possible to protect your security and maintain the integrity of the payments network. The account verification procedures are extra safegua...
Thu, 7 Jan, 2021 at 6:00 PM
What if the trial deposit(s) made to my account fails?
If the trial deposits made did not post successfully to your account, you will be notified by email. Also, when you click on the Verify link next to the acc...
Thu, 7 Jan, 2021 at 6:01 PM
What happens if I enter the wrong amounts for the trial deposits?
If you enter the wrong amounts three times, that account will be locked out in Funds Transfer. You will need to delete that account in the Accounts screen a...
Thu, 7 Jan, 2021 at 6:01 PM
Will trial deposits be withdrawn from my Tower account?
No. Trial deposit funds are not withdrawn from your Tower accounts since they are deposited directly from our Funds Transfer provider, CashEdge, through the...
Thu, 7 Jan, 2021 at 6:02 PM
How often will I have to go through the account verification process for the external accounts?
For your protection, we'll ask you to complete the individual account verification process for each external account you set up and for each type of ac...
Thu, 7 Jan, 2021 at 6:02 PM
How long does it take to get my accounts verified using trial deposit verification?
The trial deposit transaction(s), if posted successfully to your account are available within 2 business days from the day you registered your external acco...
Thu, 7 Jan, 2021 at 6:02 PM
How do I find out the dollar amount of trial deposits made into my external account(s) to get my account verified?
You can find out the dollar amount of the trial deposit transactions made in a number of ways: Login to your external account’s online banking Call your ...
Thu, 7 Jan, 2021 at 6:03 PM