PHISHING, VISHING, FRAUD SCHEMES

Does Tower send out marketing e-mails?
Yes. We use e-mail and our Web site (and send letters) to inform members about the products and services we offer that may be of good value to them. But we ...
Thu, 6 Feb, 2020 at 4:58 AM
How can an e-mail be fake when it says it’s from Tower, addresses me by name or has my correct e-mail address or phone number?
Criminal groups collect data from multiple sources and combine it to create authentic-looking e-mails designed to convince you to share information that sho...
Thu, 6 Feb, 2020 at 4:59 AM
How do criminals doing the phishing know that I have an account with Tower?
They often do not know and, in fact, don’t know anything about you specifically. They do know that Tower has thousands of members. They cast a broad net in ...
Thu, 6 Feb, 2020 at 5:00 AM
How do other people get my e-mail address or telephone number?
Criminals obtain e-mail addresses and telephone numbers from a variety of sources, including purchasing mailing lists from reputable companies. Often, they ...
Thu, 6 Feb, 2020 at 5:10 AM
I am not a member of Tower, but I received an e-mail (or phone call) about my Tower account. How does this happen?
Phishers send out scams to victimize the general public. Tower is not the only financial institution that is experiencing these phishing attacks. Tower and ...
Thu, 6 Feb, 2020 at 5:12 AM
Should I ever provide my User ID or password or any personal information in an e-mail or give it out over the telephone?
No. You should not enter your User ID or password in an e-mail or on a telephone keypad if you did not initiate the contact—even if the caller has some of y...
Thu, 6 Feb, 2020 at 5:13 AM
What do I do if I responded to a suspicious e-mail or phone call and entered information about one of my Tower accounts?
You should contact Tower immediately. Report your suspicions to us immediately at abuse@towerfcu.org or call the Member Service Center at 301-497-7000 or 80...
Thu, 6 Feb, 2020 at 6:40 AM
What do fraudulent e-mails look like?
They take many forms. Some contain the recognizable name, logo and Web page design of a financial institution. But most are similar in tone—often short, cho...
Thu, 6 Feb, 2020 at 6:41 AM
What is phishing?
Phishing (pronounced “fishing”) is when criminals send e-mail by the thousands or millions in hopes of tricking unsuspecting members/consumers into sharing ...
Thu, 6 Feb, 2020 at 6:42 AM
What protection do I have if I responded to a phishing attempt?
Each situation is different. If you suspect that you responded to a phishing e-mail or telephone call, report you’re suspicions by e-mail to abuse@towerfcu....
Thu, 6 Feb, 2020 at 6:42 AM