Pending: We have not yet received confirmation of a successful transaction. This process generally requires 4 business days. You may see an indication of the transaction in the account balance of the source account but not the destination account of your Funds Transfer.
Complete: The transfer is confirmed. The transaction will be reflected in your account balances with your institutions as a withdrawal from your source account and a deposit in your destination account.
Rejected: We were unable to remove the funds from the source account or place the funds in your destination account.
Typical causes of failed or returned Funds Transfers are:
- Incorrect account number or bank ABA routing number provided during the account setup.
- Lack of sufficient funds in the source account. If we receive return due to non-sufficient funds (NSF) in the source account, we'll automatically try the transaction a second time. A Funds Transfer will be designated unsuccessful only after a second NSF return.
- Exceeding the dollar limit for an individual transaction, total transactions per calendar month, or outstanding transfers (transfers that you've initiated but haven't finalized).
- You will be notified by email if we receive a return notice on your transaction indicating the transfer cannot be completed.
Complete (Return): Occasionally, we'll receive a return from the ACH system indicating a problem with the transaction after the normal 4 business-day waiting period. This designation indicates that we received the return notice after having already designated the Funds Transfer as Complete.
It is possible that you'll see a record of the debit on the account statement of your source account. If this does occur, the funds will automatically be returned to that account, appearing as a credit on your account statement.